Terms & Conditions

Welcome to AURA ONLINE SDN BHD. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website and your purchase of products through our online store.

By accessing, browsing, registering an account, placing an order, or purchasing any Goods through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or purchase our Goods.

Definitions

For the purposes of these Terms & Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms) refers to AURA ONLINE SDN BHD.
“Goods” refers to the food products, beverages, snacks, and other items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the AURA ONLINE SDN BHD website, accessible from https://auraonline.live/.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” means the online platform operated by the Company at https://auraonline.live/.
“Content” means any text, images, photographs, graphics, product information, descriptions, logos, videos, designs, and other materials displayed on the Service.
“Third-Party Services” means services, websites, payment providers, delivery providers, or other platforms operated by parties other than the Company.

1. Acceptance of Terms

By accessing or using our Service, You confirm that You have the legal capacity and authority to enter into these Terms.

These Terms apply to all visitors, users, customers, purchasers, and other persons who access or use the Service.

You agree to comply with these Terms, as well as any other policies, notices, guidelines, or conditions published on the Website, including our Privacy Policy, Shipping Policy, and Return, Refund and Exchange Policy.

The Company reserves the right to update, amend, modify, or replace these Terms at any time without prior notice. Any changes will become effective when posted on the Website. Your continued use of the Service following any changes constitutes your acceptance of the revised Terms.

2. About Our Business

AURA ONLINE SDN BHD operates an online retail business offering a selection of snacks and beverages, including products originating from or associated with:

China;
Japan;
Korea; and
Other product ranges that may be introduced by the Company from time to time.

Product availability, brands, flavours, packaging, sizes, and product selections may vary from time to time.

The Company reserves the right to add, remove, replace, discontinue, or modify any Goods offered through the Website without prior notice.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

use the Website for any unlawful or fraudulent purpose;
attempt to gain unauthorised access to any part of the Website;
interfere with the operation, security, or functionality of the Website;
introduce viruses, malware, malicious code, or other harmful material;
use automated systems, bots, crawlers, or similar tools to access or collect information from the Website without our permission;
copy, reproduce, distribute, modify, or commercially exploit Website Content without written permission;
impersonate another person or entity;
provide false, misleading, or fraudulent information;
interfere with another customer’s use of the Website; or
engage in any activity that may damage the reputation, security, or operation of the Company or the Website.

The Company reserves the right to restrict, suspend, or terminate access to the Website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, specifications, ingredients, quantities, and other information displayed on the Website are accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.

Product photographs are provided for illustration purposes. Actual products may differ slightly from the images displayed on the Website due to packaging changes, manufacturer updates, screen settings, lighting, photography, or other factors.

Packaging, labels, colours, designs, and product presentation may change without prior notice from manufacturers or suppliers.

Where there is a difference between a product photograph and the actual packaging supplied by the manufacturer, the actual product supplied shall generally prevail, provided that the product remains materially consistent with the product purchased.

5. Food and Beverage Products

As our Goods include food and beverage products, You acknowledge that certain products may contain ingredients that could be unsuitable for certain individuals.

Product information, including ingredient lists, allergen information, nutritional information, expiry dates, country of origin, and other information, may be provided based on information supplied by manufacturers, distributors, or suppliers.

You are responsible for reviewing the product packaging and labels before consuming any food or beverage product, particularly if You have food allergies, intolerances, dietary restrictions, or other requirements.

The Company does not guarantee that products are suitable for every individual’s dietary requirements.

If You have concerns regarding ingredients or allergens, You should contact Us before placing an Order or verify the information on the product packaging before consumption.

The Company shall not be responsible for adverse reactions arising from the consumption of a product where the relevant information was provided on the product packaging or otherwise made reasonably available to You.

6. Product Availability

All Goods displayed on the Website are subject to availability.

The Company reserves the right to:

limit the quantity of Goods available for purchase;
discontinue any Goods;
substitute or replace Goods where necessary;
correct product availability information;
cancel an Order where Goods are unavailable; and
limit purchases where we reasonably suspect abnormal, fraudulent, or excessive ordering activity.

If an item becomes unavailable after You have placed an Order, We may contact You regarding an alternative product, cancellation, refund, or other appropriate arrangement.

7. Prices

All prices displayed on the Website are stated in the applicable currency indicated on the Website.

The Company reserves the right to change prices at any time without prior notice.

Price changes will not affect Orders that have already been accepted and confirmed by the Company, except where an obvious pricing error has occurred.

We make reasonable efforts to ensure that prices are displayed accurately. However, errors may occasionally occur.

If a Goods has been listed at an incorrect price due to a typographical, technical, system, or other error, We reserve the right to cancel the affected Order and provide a refund where payment has already been made.

8. Orders

You may place an Order by following the purchasing process available on the Website.

When placing an Order, You are responsible for ensuring that all information provided is accurate and complete, including:

your name;
delivery address;
contact number;
email address;
selected Goods;
quantity; and
payment information where applicable.

Once an Order has been submitted, You may receive an Order acknowledgement or confirmation.

An Order acknowledgement does not necessarily constitute final acceptance of the Order. The Company reserves the right to accept, reject, cancel, or modify an Order where reasonably necessary.

An Order will generally be considered accepted once the Company has confirmed the Order and/or processed the payment, subject to these Terms.

9. Order Cancellation

The Company may cancel an Order in circumstances including, but not limited to:

the requested Goods are unavailable;
there is an obvious pricing or product information error;
payment has not been successfully completed;
the delivery information is incomplete or invalid;
the Order appears fraudulent or suspicious;
the Customer has breached these Terms;
circumstances beyond the Company’s reasonable control prevent fulfilment; or
any other circumstances where cancellation is reasonably necessary.

Where an Order is cancelled after payment has been successfully received, the Company will make reasonable arrangements for any applicable refund.

10. Payment

You agree to provide valid and accurate payment information when placing an Order.

Payment must be successfully completed before an Order can be processed, unless the Company expressly provides an alternative payment arrangement.

The Company may use third-party payment service providers to process transactions.

We do not guarantee the availability or uninterrupted operation of any third-party payment service.

You acknowledge that third-party payment providers may have their own terms, conditions, privacy policies, and fees.

11. Delivery

The Company provides delivery services according to the terms stated in our applicable Shipping Policy.

You are responsible for providing a complete and accurate delivery address and contact information.

The Company shall not be responsible for delays, failed deliveries, or additional costs resulting from:

an incorrect or incomplete address;
incorrect contact information;
failure to respond to delivery communications;
failure to receive the Goods;
absence of the recipient;
refusal to accept delivery;
circumstances beyond the Company’s reasonable control; or
other circumstances caused by the customer or third-party delivery provider.

Estimated delivery times are provided for guidance and may vary depending on location, order volume, courier availability, weather, public holidays, operational disruptions, or other circumstances.

For further information, please refer to our Shipping Policy.

12. Inspection Upon Delivery

You are encouraged to inspect the Goods as soon as reasonably possible after delivery.

If You receive an incorrect, damaged, defective, spoiled, or materially different item, You should contact Us promptly and provide the relevant Order information and supporting evidence, such as photographs or videos where appropriate.

Any claim relating to an incorrect, damaged, defective, spoiled, or materially different product may be subject to verification by the Company.

13. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the Company’s Return, Refund and Exchange Policy.

Unless otherwise stated in that policy or required by applicable law, Goods sold may not be exchangeable or refundable simply because You have changed your mind or no longer require the Goods.

Where a return, refund, or exchange is approved, You must follow the instructions provided by the Company.

For food and beverage products, additional conditions may apply due to hygiene, safety, spoilage, expiry, storage, and product handling considerations.

The Company reserves the right to reject a return, refund, or exchange request where the applicable requirements have not been met.

14. Promotions and Discounts

The Company may offer promotional campaigns, discounts, vouchers, special offers, bundle deals, or other promotional activities from time to time.

Each promotion may be subject to additional terms and conditions.

Unless otherwise stated:

promotions cannot be exchanged for cash;
promotions cannot be transferred;
promotional offers cannot be combined with other promotions;
promotional products are subject to availability; and
the Company reserves the right to modify or terminate a promotion without prior notice.

Where specific promotional terms conflict with these Terms, the specific promotional terms shall apply to the relevant promotion.

15. Intellectual Property

All Content displayed on the Website, including but not limited to:

logos;
trademarks;
brand names;
photographs;
product images;
graphics;
website designs;
layouts;
text;
icons;
videos;
software;
page designs; and
other materials

is owned by or licensed to the Company or the relevant third-party rights holder and is protected by applicable intellectual property laws.

You may access and use the Website for personal and lawful shopping purposes.

You must not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit any Website Content without prior written permission from the Company or the applicable rights holder.

All third-party trademarks, logos, and brand names remain the property of their respective owners.

16. User Accounts

If the Website permits You to create an account, You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activities carried out through your account.

You agree to:

provide accurate information;
maintain updated account information;
keep your password confidential;
notify Us if You suspect unauthorised access; and
log out of your account where appropriate.

The Company shall not be responsible for losses resulting from Your failure to maintain the security of your account credentials, except where otherwise required by applicable law.

The Company reserves the right to suspend or terminate accounts that violate these Terms or are suspected of being used for fraudulent or unlawful purposes.

17. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, payment services, social media platforms, courier services, or other external services.

These third-party services are not controlled or operated by the Company.

The Company is not responsible for the content, availability, security, privacy practices, policies, or activities of third-party websites or services.

Your use of third-party services is subject to the terms and policies of those third parties.

18. Disclaimer

The Website and its Content are provided on an “as available” and “as reasonably available” basis.

While We make reasonable efforts to maintain accurate and reliable information, We do not warrant that:

the Website will always be available;
the Website will operate without interruption;
the Website will be free from errors;
the Content will always be complete or current;
defects will always be corrected immediately;
the Website will be free from viruses or other harmful components; or
the Service will meet every individual user’s requirements.

We reserve the right to modify, suspend, restrict, or discontinue any part of the Website or Service at any time.

19. Limitation of Liability

To the maximum extent permitted by applicable law, AURA ONLINE SDN BHD, its directors, employees, representatives, agents, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary loss or damage arising from or relating to:

the use or inability to use the Website;
the purchase or use of Goods;
delays in delivery;
third-party courier services;
third-party payment services;
Website interruptions;
technical errors;
unauthorised access;
loss of data;
reliance on Website Content; or
any other matter arising from the use of the Service.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

You agree to indemnify and hold harmless AURA ONLINE SDN BHD, its directors, employees, officers, agents, affiliates, suppliers, and service providers from and against claims, losses, liabilities, damages, costs, expenses, and reasonable legal fees arising from or relating to:

Your breach of these Terms;
Your misuse of the Website;
Your violation of applicable laws or regulations;
Your infringement of third-party rights; or
Your fraudulent, negligent, or unlawful conduct.

This obligation shall survive the termination or expiry of these Terms to the extent permitted by law.

21. Privacy

Your use of the Service is also subject to our Privacy Policy.

By using the Website, You acknowledge that You have read and understood our Privacy Policy and consent to the collection, use, storage, and processing of personal information as described in that policy.

You are responsible for ensuring that any personal information You provide to Us is accurate and up to date.

22. Force Majeure

The Company shall not be liable for any delay, failure, interruption, or inability to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

natural disasters;
floods;
fires;
storms;
epidemics or pandemics;
public health emergencies;
government restrictions;
changes in laws or regulations;
war;
civil unrest;
strikes;
labour disputes;
transportation disruptions;
courier disruptions;
supply shortages;
internet or telecommunications failures;
power outages;
cyber incidents;
technical failures; or
other circumstances beyond the Company’s reasonable control.

Where a force majeure event occurs, the Company will make reasonable efforts to minimise any resulting disruption.

23. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict-of-law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, the Service, or any transaction between You and the Company shall be subject to the applicable laws and jurisdiction of the courts of Malaysia.

You agree that the courts of Malaysia shall have jurisdiction over disputes arising from or relating to these Terms, subject to any mandatory rights or protections available to You under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable.

If the provision cannot be modified, it shall be removed from these Terms without affecting the validity and enforceability of the remaining provisions.

25. Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy.

A waiver shall only be effective if expressly provided by the Company.

A waiver of any particular breach shall not constitute a waiver of any subsequent breach.

26. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, and any other policies expressly incorporated into these Terms, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods.

These Terms supersede any prior agreements, communications, representations, or understandings relating to the same subject matter, except where otherwise required by applicable law.

27. Changes to These Terms

The Company reserves the right to update, amend, or modify these Terms at any time.

Any revised Terms will be posted on this page with an updated “Last Updated” date.

You are encouraged to review these Terms periodically.

Your continued access to or use of the Website after revised Terms have been posted constitutes your acceptance of the revised Terms.

28. Termination

The Company may suspend or terminate Your access to the Website at any time where:

You breach these Terms;
You engage in fraudulent or unlawful activity;
Your conduct may harm the Company, other users, or the Website;
required by law or regulatory authorities; or
otherwise reasonably necessary to protect the Company’s interests.

Upon termination, provisions that by their nature should continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, shall remain in effect to the extent permitted by law.

29. Customer Responsibilities

You are responsible for ensuring that Your use of the Website and purchase of Goods complies with all applicable laws and regulations.

You should carefully review product information before purchasing or consuming any Goods.

You should also ensure that any Goods purchased are stored and handled appropriately after delivery, particularly where the Goods are food or beverage products.

The Company shall not be responsible for damage, deterioration, spoilage, or other issues caused by improper storage, handling, or use after delivery.

30. Electronic Communications

When You visit the Website, place an Order, create an account, or communicate with Us electronically, You consent to receiving communications from Us electronically.

Such communications may include emails, Order confirmations, payment notifications, delivery updates, customer service communications, and other transaction-related notices.

You agree that electronic communications satisfy any legal requirement that such communications be made in writing, to the extent permitted by applicable law.

31. Notices

Any notices or communications relating to these Terms may be provided through the Website, email, telephone, or other reasonable communication methods.

For customer service or enquiries relating to Orders, You may contact Us using the details provided below.

32. Contact Us

If You have any questions, concerns, complaints, or enquiries regarding these Terms & Conditions, the Website, or Your Order, please contact us at:

AURA ONLINE SDN BHD
NO 1, JALAN 4/9,
TAMAN TASEK TAMBAHAN,
68000 AMPANG, SELANGOR,
MALAYSIA

Email: aura-online@outlook.com
Contact Number: +601127898621
Website: https://auraonline.live/

We will make reasonable efforts to review and respond to customer enquiries within a reasonable period.

33. Acknowledgement

By using the Service, You acknowledge that You have read these Terms & Conditions, understand their contents, and agree to be bound by them.

If You do not agree to these Terms, You should discontinue use of the Website and refrain from placing Orders through the Service.

These Terms are intended to establish clear and reasonable conditions governing the use of the Website and the purchase of Goods from AURA ONLINE SDN BHD.